MailmanDave
17 Years Experience
Long Island, NY
Male, 43
I am a City Letter Carrier for the US Postal Service in NY. I've been a city letter carrier for over 17 years and it is the best job I've ever had. I mostly work 5 days per week (sometimes includes a Saturday) and often have the opportunity for overtime, which is usually voluntary. The route I deliver has about 350 homes and I walk to each of their doors to deliver the mail. Please keep in mind that I don't have authority to speak for the USPS, so all opinions are solely mine, not my employer.
I must first start with my disclaimer that we are poorly trained in what the regulations or SOP are when it comes to certain situations that come up. I can't say what is legal or not regarding your question. I do think it is inappropriate for the postal worker to ask you anything about returning mail.
You don't need to explain to any USPS employee why you are returning the mail. It is none of our business. As long as it is an unopened, first-class letter, you should be able to just write "refused" on it and have it returned. Personally I would just discard any unwanted mail. I've received debt collection letters in the past and have just ignored them and not returned them. There are certain classes of mail where we won't return to the sender because the sender has paid a pre-sorted standard rate (which is lower than the first-class rate). In that case, we just recycle any unwanted mail.
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I've never heard of your pay getting docked for not delivering mail on time. I think only Express Mail (aka Priority Mail Express) does have a delivery time guarantee and the sender can request a refund if that commitment isn't met. We can get disciplined at our office (letter of warning/suspension/termination) if we fail to deliver a time guarantee mail item, but I've rarely ever heard of anyone getting anything beyond a warning for this. This type of mail is a premium service so we must give it our utmost attention and care. Good luck in orientation. Here is just a life lesson in general: Don't believe everything you hear. I'm a big skeptic in so much I hear at work unless a reliable source. I actually might annoy people because I believe so little at times.
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I can't say for sure why the drastic difference in the time your mail is delivered. If it's the same letter carrier who is coming at different times I can see a couple of hours difference but your description is up to 5.5 hrs difference. Normally the mail is sorted before we start delivering. Any mail which we pick up during the day as outgoing mail doesn't need to be separated. We just bring it back and give it to a dispatch clerk. At times we are shorthanded at the USPS so that results in us doing additional assignments possibly before delivering our own routes. This could be up to a couple of hours but that doesn't seem to be the norm where I work. Please remember that I can't speak for what happens at other postal facilities. One further comment is that we are supposed to deliver the mail in a specific route order. If your letter carrier doesn't do that it could result in different delivery times. The holiday season for cards isn't as busy as it used to be. We now deliver a significant quantity of parcels which could also take up time.
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I don't know anything about how a route is established and what it would take to get it changed from a riding route to a walking route. Do you know if they are city or rural letter carriers who deliver your mail? Normally if a carrier is driving in a delivery vehicle and the mailboxes are at the street they should be able to approach and leave the mailbox without having to get out of their delivery vehicle to affect delivery. If a car is parked in the way and the letter carrier can't reach the mailbox without getting out of their delivery vehicle they have the option to skip delivery and attempt it the next day hoping there will be clear access. I am not familiar with an area where some houses are riding and some are walking when they are near each other. Usually it's one or the other. For example, all of my deliveries are to a mailbox which is usually attached to an actual residence so I walk between delivery points. Other carriers stay in their delivery vehicle and put mail in mailboxes which are along a road or curb. This is also known as curbside delivery. My suggestion would be to call the post office and speak to a delivery supervisor or manager about this. I don't know if they will be of any help. Is it possible for you to move your car or even the mailbox so the letter carrier can more easily gain access to the mailbox? You shouldn't have to go without mail delivery but there are certain regulations to be followed so the letter carrier can do their job in an efficient and safe manner.
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It's pretty rare but sometimes a phone number is printed on the outside of the envelope. I've never heard of a mailman calling a customer to tell him about a certified letter but that doesn't mean it can't happen. If we can't deliver a certified letter the normal procedure is to leave a form called a PS 3849 in your mail receptacle informing you of our delivery attempt and how to go about receiving the certified letter. If I were you I'd ignore the VM unless they were very specific and it's something you were expecting. They also could have looked up your phone number but it's not part of our normal procedure and if it was a mobile # it wouldn't show up on any directory.
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If I were in motion, I'd safely pull over, put on my four-way flashers, and then get out to investigate. It's possible that my gas cap is hanging out the side of the LLV, the back gate isn't secure, or maybe I'm dragging something. It could also be something that I haven't thought of. If the motorist is still around I'd ask them what they are pointing out. If it seemed to be some type of phony diversion tactic, I'd try to get far away from the motorist pointing and then investigate safely.
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Thanks for the compliment PK. I've been delivering mail for more than 16 years now. I've had a lot of personal ups and downs, mostly off the job, but glad to have continued to work and have the job security of the USPS. If you mean delivering mail for 7 hours, I think that would be hard for most people. But if you mean 7 hours street time that is a bit different because then you'd factor in loading time,lunch and breaks and travel time to/from your route. The route I deliver is approximately 6:40 total but only 5:20 Apprx is actually delivering mail. It's not too exhausting except if the mail load is heavy. My hints are to try to be as organized as you can, don't engage in too much small talk with the customers, and get a good nights rest and have a healthy breakfast. That all works for me. Everybody is different plus the difficulty of the route may vary between cities. I deliver on a flat terrain besides walking up steps to the mailboxes. If you have to walk a lot of hills that could make you more tired. Good luck to you and what might be a 7-hour route could take you longer or shorter based on the above factors.
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