Ask a Mailman (City Letter Carrier) anything

1237 Questions

Last Answer on February 18, 2022

Hello. I live in a apartment community and have recently been asked by my manager "why does my son get his xfinity bill at your address and why don't he have his mail go to his own address?" Basically, can postman tell mgr. who gets mail at your box?

Asked by Jonay253 over 10 years ago

I don't think the letter carrier (postman) should be commenting at all to anyone who gets mail in your box. Not that it matters, but it seems quite normal to have a bill sent to another address. Maybe you pay his XFinity bill for him. Either way that doesn't matter with regards to your question. If this comes up again, I would politely tell the manager that it's not his business who receives mail at your address. If you happen to see the letter carrier, you could mention that he shouldn't be giving out that information and as long as you, the tenant, are accepting mail for your son (or whomever) then it should be delivered accordingly by the USPS employee. I am not familiar with any circumstances that allows us to verbally confirm who gets mail at an address.

614 Votes

I return harrassing mail and postal worker sends it back to me asking. Is this legal? My mail is mine and can return any mail i believe is hsrrasment from some esp if i hae already dealt withnthat company. Do o have to explain this?

Asked by donna faulknrr almost 11 years ago

I must first start with my disclaimer that we are poorly trained in what the regulations or SOP are when it comes to certain situations that come up. I can't say what is legal or not regarding your question. I do think it is inappropriate for the postal worker to ask you anything about returning mail.

You don't need to explain to any USPS employee why you are returning the mail. It is none of our business. As long as it is an unopened, first-class letter, you should be able to just write "refused" on it and have it returned. Personally I would just discard any unwanted mail. I've received debt collection letters in the past and have just ignored them and not returned them. There are certain classes of mail where we won't return to the sender because the sender has paid a pre-sorted standard rate (which is lower than the first-class rate). In that case, we just recycle any unwanted mail.

614 Votes

Sometimes our mail is left between our screen and front doors if not in the door slot. Would the mailman take our mail back to the post office if the residents are away and not taking in the mail?

Asked by Sarah almost 11 years ago

The answer depends on the individual letter carrier and their initiative to do this. I don't know of any rule that says what we should do if mail isn't being taken in at an address. I'm not sure why mail is left between the screen and front door instead of a door slot unless the door slot is too small or difficult to use. I have rarely taken mail back to the PO if residents are away. I just follow their directions and if they didn't inform me to hold the mail, I don't.

613 Votes

Can you leave a street you are delivering mail on to use the restroom in a emergency and then return to that street and continue where you left off....?

Asked by Deborah Sala over 10 years ago

Definitely. It's never been an issue as far as I know to take a bathroom break as needed even if it means leaving the street you are delivering mail on to go use a lavatory at a public business. That's what I usually do. I'll leave my route and go to a gas station or the public library that are near my route as needed. It doesn't have to be an emergency.

613 Votes

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when can a mail carrier place your mail on hold without giving you notice

Asked by jennifer about 11 years ago

I don't know the policy on this as I've never thought to put someone's mail on hold without their authorization. I suppose this could come about if their mailbox was full and the carrier couldn't deliver any more mail to that address. In that case maybe a letter carrier would hold any future mail at the PO for a certain amount of time and then possibly return that mail to the sender with the endorsements "mailbox full". A letter carrier can also hold the mail at the PO if your mailbox is inaccessible due to snow. They will usually deliver all of the accumulated mail within a couple of days of the mailbox becoming accessible. We had that situation occur at our PO this past winter when snow prevented some of the driving (mounted) route carriers from being able to drive up to a mailbox without getting out of their LLV.

613 Votes

I am in carrier orientation. I was told if I don't deliver mail on time that has a time guarantee my pay will be docked. Is this true?

Asked by Diane over 10 years ago

I've never heard of your pay getting docked for not delivering mail on time. I think only Express Mail (aka Priority Mail Express) does have a delivery time guarantee and the sender can request a refund if that commitment isn't met. We can get disciplined at our office (letter of warning/suspension/termination) if we fail to deliver a time guarantee mail item, but I've rarely ever heard of anyone getting anything beyond a warning for this. This type of mail is a premium service so we must give it our utmost attention and care. Good luck in orientation. Here is just a life lesson in general: Don't believe everything you hear. I'm a big skeptic in so much I hear at work unless a reliable source. I actually might annoy people because I believe so little at times.

613 Votes

Are you supposed to carry an ink pen so letters that require one can be, and you can carry on with your day, or is it the recipients responsibility to have an ink pen?

Asked by Gayle over 10 years ago

Are you referring to having a pen for a signature of accountable mail like a certified or registered item? I would say we are supposed to carry a pen because we sometimes have to leave a notice that we attempted a delivery but were not able to leave the item for whatever reason. With the current mail data collection device items can be signed for directly on an electronic screen with a stylus or fingernail. No pen is required unless the sender has requested a return receipt to be signed. Basically it is good practice to carry a pen at all times while delivering the mail.

613 Votes

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Mailman (City Letter Carrier)

Ask me anything!

What do YOU do?

Hello. I live in a apartment community and have recently been asked by my manager "why does my son get his xfinity bill at your address and why don't he have his mail go to his own address?" Basically, can postman tell mgr. who gets mail at your box?

I return harrassing mail and postal worker sends it back to me asking. Is this legal? My mail is mine and can return any mail i believe is hsrrasment from some esp if i hae already dealt withnthat company. Do o have to explain this?

Sometimes our mail is left between our screen and front doors if not in the door slot. Would the mailman take our mail back to the post office if the residents are away and not taking in the mail?

Can you leave a street you are delivering mail on to use the restroom in a emergency and then return to that street and continue where you left off....?

Also on Jobstr...

when can a mail carrier place your mail on hold without giving you notice

I am in carrier orientation. I was told if I don't deliver mail on time that has a time guarantee my pay will be docked. Is this true?

Are you supposed to carry an ink pen so letters that require one can be, and you can carry on with your day, or is it the recipients responsibility to have an ink pen?

Mailman (City Letter Carrier)

Ask me anything!

What do YOU do?

Hello. I live in a apartment community and have recently been asked by my manager "why does my son get his xfinity bill at your address and why don't he have his mail go to his own address?" Basically, can postman tell mgr. who gets mail at your box?

I return harrassing mail and postal worker sends it back to me asking. Is this legal? My mail is mine and can return any mail i believe is hsrrasment from some esp if i hae already dealt withnthat company. Do o have to explain this?

Sometimes our mail is left between our screen and front doors if not in the door slot. Would the mailman take our mail back to the post office if the residents are away and not taking in the mail?

Can you leave a street you are delivering mail on to use the restroom in a emergency and then return to that street and continue where you left off....?

Also on Jobstr...

when can a mail carrier place your mail on hold without giving you notice

I am in carrier orientation. I was told if I don't deliver mail on time that has a time guarantee my pay will be docked. Is this true?

Are you supposed to carry an ink pen so letters that require one can be, and you can carry on with your day, or is it the recipients responsibility to have an ink pen?

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