MailmanDave
17 Years Experience
Long Island, NY
Male, 43
I am a City Letter Carrier for the US Postal Service in NY. I've been a city letter carrier for over 17 years and it is the best job I've ever had. I mostly work 5 days per week (sometimes includes a Saturday) and often have the opportunity for overtime, which is usually voluntary. The route I deliver has about 350 homes and I walk to each of their doors to deliver the mail. Please keep in mind that I don't have authority to speak for the USPS, so all opinions are solely mine, not my employer.
It's pretty rare but sometimes a phone number is printed on the outside of the envelope. I've never heard of a mailman calling a customer to tell him about a certified letter but that doesn't mean it can't happen. If we can't deliver a certified letter the normal procedure is to leave a form called a PS 3849 in your mail receptacle informing you of our delivery attempt and how to go about receiving the certified letter. If I were you I'd ignore the VM unless they were very specific and it's something you were expecting. They also could have looked up your phone number but it's not part of our normal procedure and if it was a mobile # it wouldn't show up on any directory.
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I'd recommend that if you received the mail for someone who previously lived at your residence but didn't put in a forward for you to put the mail back in your mailbox and you can write on it "moved" or "doesn't live here anymore". The letter carrier should take it and not redeliver it to you. You also have the option to discard since nobody would really know but I feel that is the wrong thing to do. By putting the mail back in the mailbox you alert the letter carrier that the person has moved from that address.
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I sign customer's names on accountable mail or packages that need a signature if I know them and they'd likely want that done. I frequently do this but technically it's not allowed unless the recipient has given previous written authorization to do this. So far, it's never been a problem in my career that I've signed for an item, but I don't expect others to do the same. As far as if this can screw over a customer, I don't know. I suppose if you signed for a package for a customer and then never delivered it to them it could be a problem. I think in that case the letter carrier would be questioned because the intended recipient never received the item and will say it's not their signature on the PS 3849 or electronic signature record.
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I'll tell you what I do in this situation (which is common) but I can't say what each carrier will do and I'm sure it also varies by location. We deliver many parcels that won't fit into a mailbox. I bring the item to the front door of the house and leave it on the side of the door. I rarely ring a door bell since I don't need to see anybody to give the mail to. I also work in a neighborhood where mail/package theft is close to non-existent. If you live an apartment building or an area where mail can't just be left near a front door then the letter carrier might leave a PS 3849 Delivery Notice/Reminder/Receipt to notify the recipient that we have mail for you to retrieve from the PO or allow you to authorize delivery and leave mail at a specified location.
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Are you referring to having a pen for a signature of accountable mail like a certified or registered item? I would say we are supposed to carry a pen because we sometimes have to leave a notice that we attempted a delivery but were not able to leave the item for whatever reason. With the current mail data collection device items can be signed for directly on an electronic screen with a stylus or fingernail. No pen is required unless the sender has requested a return receipt to be signed. Basically it is good practice to carry a pen at all times while delivering the mail.
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I was looking at the USPS website about Priority Mail Express and it says that there is a guaranteed delivery date but it's not available in all areas to be exactly the next day. We used to deliver Express Mail on Sunday but that may be only available in certain places. If you sent the item out on Friday it was possibly past the deadline for Saturday delivery and the destination PO may not offer Sunday Priority Mail express delivery. In this case the item you mailed will be delivered Monday. There is a decent amount of information about Priority Mail Express on USPS.com. Be sure to read the disclaimers as it pertains to service being available 365 days per year.
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If a neighborhood has cluster boxes, it's usually a group of 6-30 addresses per cluster box. I actually made up that number. Where I deliver to cluster boxes, they range from 4-16 addresses per cluster box. As the letter carrier, I have a key which opens up the cluster box fully and then i can sort all of the mail for those addresses at one time. The boxes are usually well labeled inside (with the cluster panel open) to know where to put the mail. It's important for the letter carrier to know whether to put the mail either above or below the address if the slots are stacked vertically. I have seen my fellow letter carriers, and I'm sure myself make errors in deliveries to cluster boxes. I also live in an apartment building where mail is delivered into cluster boxes near the elevators. It can get more tedious than walking from door to door delivering mail but it is more efficient to deliver mail to cluster box units.
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