Ask a Mailman (City Letter Carrier) anything

1237 Questions

Last Answer on February 18, 2022

Have you ever had to sign someone's name for them on a package because they weren't home? and also is there any way that doing this can screw over the customer?

Asked by Fern almost 11 years ago

I sign customer's names on accountable mail or packages that need a signature if I know them and they'd likely want that done. I frequently do this but technically it's not allowed unless the recipient has given previous written authorization to do this. So far, it's never been a problem in my career that I've signed for an item, but I don't expect others to do the same. As far as if this can screw over a customer, I don't know. I suppose if you signed for a package for a customer and then never delivered it to them it could be a problem. I think in that case the letter carrier would be questioned because the intended recipient never received the item and will say it's not their signature on the PS 3849 or electronic signature record.

647 Votes

Thank you so much for a speedy answer. Thank you for answering all these questions! One other question I would have is, what do you do when a house does not have a mailbox?

Asked by Dee almost 10 years ago

My pleasure to answer yours and others questions, Dee! It's easy to respond quickly as I don't get an overwhelming number of questions. I also don't like to have a backlog of emails either. Anyhow, to answer your question the correct thing to do is to not deliver the mail and have it returned to the sender with the endorsement "No Mail Receptacle". I don't come across this situation very often. I sometimes fill in on another route and there is one house with no mailbox. I just rubber band the mail and leave it on their bench by a front door. I think if it was on my postal route I'd request the customer install a mailbox to have mail delivery service.

647 Votes

What should I do if I am out on a route and have a question?

Asked by Dee almost 10 years ago

Dee, that just happened to me today. I was given part of another route to deliver, but along with the mail on the other route which I was suposed to deliver was additional mail that wasn't part of my extra assignment. Not knowing if I was approved to deliver that additional mail, I called the delivery supervisor at the Post Office and asked for further guidance. She said to go ahead and deliver it and that wouldn't be an issue with me taking longer than I was supposed to. Basically, just call the post office and ask for the delivery supervisor. When they send you out to deliver mail, your supervisor should give you the office phone number to call if there are any questions. It's pretty common for me to call the PO and vice versa if we have questions. I would hope your supervisors are just as receptive as it is part of their job to assist you with anything you may not be sure of. I also have the cell #'s of some of my co-workers who I'll call/text if I have a question they might know the answer to.

647 Votes

Hi, I was wondering how do the post office decide the amount of mails that the postman should deliver in a day. I know that it depends on the route, but is there a limit to how many or how heavy the mails/parcels are?

Asked by Chygnet over 9 years ago

In theory each postal route (which is usually made up of one letter carrier) should be the amount of work (sorting and delivering the mail/parcels) for 8 hrs of work per day. In reality this amt varies depending on the time of year (December being the heaviest package season so it usually takes longer to complete a route, summer not so much). There aren't adjustments made too frequently to the size of a postal route but it could happen if a route was way out of whack to being able to be finished in 8 hours. There is a route adjustment procedure that takes place where the volume of mail is counted plus the amount of time it takes to deliver a route. To answer your question though, I don't know of an actually limit in the amt of mail to be given each day to a letter carrier.

645 Votes

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I have well surpassed my 1 year mark as a CCA back in September! Because of all the walking I do my shoes only last me maybe a few months at best. If they are water proof it doesn't last long. How do you keep the water out and make the shoe last?

Asked by Kruesser over 10 years ago

Congratulations on sticking with the job as the CCAs really get the brunt of a lot of the work and have unpredictable schedules at times. With regard to making your shoes last longer, I don't know if I have a good answer. My shoes get wet in the rain as well and I didn't realize that the water sometimes accelerates the breakdown of the shoe, but I do notice it as of late. My main suggestion for making the shoes last with regard to not getting them wet is to wear rubber overshoes which can be purchased with the uniform allowance. Tingley is a well known brand for these products. They keep your shoes dry but when it's not wet out you wouldn't want to wear them as the rubber may wear out easier walking on dry ground. When wearing these be careful to get them on with a tight fit with regards to your toes and heel because you may trip easier with loose fitting rubber overshoes.

644 Votes

If i put a mail such as a letter in the mailbox will the mail carrier get it make sure it sent to the person . We they even get the letter out the mailbox . Do i have to write return to sender even though its a letter that i wrote for someone .

Asked by temorrow almost 11 years ago

As long as you addressed the letter properly and affixed the correct postage the letter should make it to its destination correctly. When letter carriers pick up outgoing mail we generally just put it in a basket with all of the other outgoing mail and a processing facility sorts the mail based on where it is going to. It's recommended that you put a return address in the upper left hand corner of the letter just in case it doesn't reach the intended recipient. This way the letter would be returned to you, the sender. A return address isn't mandatory.

644 Votes

Will mail with my company name on it still come to my residential address

Asked by Kaelia almost 11 years ago

It should come to your residential address. There are probably millions of people who run businesses from their home address and it's no issue as far as I know to receive mail at a residential address for a business. If you were concerned about this, you could put a visible note inside or on your mailbox with the name of your company or saying "accepting mail for (insert name of company) so that there is no confusion to your letter carrier. There really shouldn't be any confusion. I just deliver the mail by address and if the recipient or company name is incorrect they could leave the mail out for me to have it returned to the sender.

643 Votes

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Mailman (City Letter Carrier)

Ask me anything!

What do YOU do?

Have you ever had to sign someone's name for them on a package because they weren't home? and also is there any way that doing this can screw over the customer?

Thank you so much for a speedy answer. Thank you for answering all these questions! One other question I would have is, what do you do when a house does not have a mailbox?

What should I do if I am out on a route and have a question?

Hi, I was wondering how do the post office decide the amount of mails that the postman should deliver in a day. I know that it depends on the route, but is there a limit to how many or how heavy the mails/parcels are?

Also on Jobstr...

I have well surpassed my 1 year mark as a CCA back in September! Because of all the walking I do my shoes only last me maybe a few months at best. If they are water proof it doesn't last long. How do you keep the water out and make the shoe last?

If i put a mail such as a letter in the mailbox will the mail carrier get it make sure it sent to the person . We they even get the letter out the mailbox . Do i have to write return to sender even though its a letter that i wrote for someone .

Will mail with my company name on it still come to my residential address

Mailman (City Letter Carrier)

Ask me anything!

What do YOU do?

Have you ever had to sign someone's name for them on a package because they weren't home? and also is there any way that doing this can screw over the customer?

Thank you so much for a speedy answer. Thank you for answering all these questions! One other question I would have is, what do you do when a house does not have a mailbox?

What should I do if I am out on a route and have a question?

Hi, I was wondering how do the post office decide the amount of mails that the postman should deliver in a day. I know that it depends on the route, but is there a limit to how many or how heavy the mails/parcels are?

Also on Jobstr...

I have well surpassed my 1 year mark as a CCA back in September! Because of all the walking I do my shoes only last me maybe a few months at best. If they are water proof it doesn't last long. How do you keep the water out and make the shoe last?

If i put a mail such as a letter in the mailbox will the mail carrier get it make sure it sent to the person . We they even get the letter out the mailbox . Do i have to write return to sender even though its a letter that i wrote for someone .

Will mail with my company name on it still come to my residential address

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