Ask a Mailman (City Letter Carrier) anything

1237 Questions

Last Answer on February 18, 2022

Postman at our apartment keeps returning our mail to sender. He states it is because it does not match the names on our box. Can he legally do this. If the name is misspelled or off by one letter he will return to sender every time. Can he do this?

Asked by Jessica over 11 years ago

Jessica, I don't know what is legal or not about returning mail to the sender if not addressed properly but it seems that your letter carrier is taking this a bit too far by returning letters that don't match exactly the name on the mailbox. As long as the apartment # is correct and the name matches somewhat the mail should be delivered. I don't know if you want to leave a note saying "please deliver all mail that is addressed to my apartment # even if the name doesn't match exactly." As far as I know names don't need to match at all as long as there is an apt # and the recipient isn't rejecting the mail as "no longer lives here or person doesn't live here". Many carriers, especially substitute or CCA (city carrier assistants), just deliver the mail as addressed which is fine. I am a very detail-oriented letter carrier and always want to make the proper deliveries but would never return something for a spelling error. I would return something sometimes if it is consistently mailed to an incorrect address. Again, the address is the most important piece of information on a piece of mail, not necessarily the name.

628 Votes

Follow up question i was the guy who asked about the eddm would i a regular size label fit where it says local postal customer do you think it fit?

Asked by Andrew over 10 years ago

Andrew, you may want to email the vendor of the postcards to see the size of the white box. It looks like it would fit in the white box but I can't say for sure as I don't know standard address label sizes. I recommend doing this before ordering the cards because I don't know if they issue refunds. I see there is an area where your card customization needs to be double checked since there are no changes once the order is placed.

628 Votes

Hello. I live in a apartment community and have recently been asked by my manager "why does my son get his xfinity bill at your address and why don't he have his mail go to his own address?" Basically, can postman tell mgr. who gets mail at your box?

Asked by Jonay253 over 10 years ago

I don't think the letter carrier (postman) should be commenting at all to anyone who gets mail in your box. Not that it matters, but it seems quite normal to have a bill sent to another address. Maybe you pay his XFinity bill for him. Either way that doesn't matter with regards to your question. If this comes up again, I would politely tell the manager that it's not his business who receives mail at your address. If you happen to see the letter carrier, you could mention that he shouldn't be giving out that information and as long as you, the tenant, are accepting mail for your son (or whomever) then it should be delivered accordingly by the USPS employee. I am not familiar with any circumstances that allows us to verbally confirm who gets mail at an address.

626 Votes

Hi. Though my apt # says REAR, the mail carrier throws my packages over the front gate, that I don't have a key to open, vs the rear gate. I've discussed this with him in person before. No change. How can I get him to deliver the packages correctly?

Asked by B. over 10 years ago

I'm not really sure how to answer this question because I would have suggested speaking with the letter carrier or delivery supervisor to make it clear where your apt. is and that you have no access to the packages in the front of the house as the gate is locked and you have no key. You have already done that according to your question. Is the rear apt. accessible to the letter carrier without the key? Where does the mail get delivered to? is it safe to go to the rear of the house? I agree that it's lousy that the carrier just throws the parcels to the front. Possibly a replacement letter carrier delivering the route doesn't realize they can go to the rear even though the packages say so. I would contact the PO and say that situation hasn't been resolved. I'm not sure how much help they will be but you deserve a clear answer and good service from us.

626 Votes

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if you are a us postal service worker can you solicit your own business while delivering your route?

Asked by Pepito over 10 years ago

I think it is inappropriate to solicit your own business while delivering a route for the USPS. I haven't heard of anyone being disciplined for doing this, but I would think that it is technically not allowed. I know of a couple of co-workers who do home improvements, landscaping, or sprinkler work as side jobs but don't know if they actually try to get business while delivering mail. If they want to do a postcard mailing to try and get business I suppose that would be fine as long as proper postage was paid for the mailing and they didn't just put their own postcards in mailboxes while delivering the mail and not affixing postage to it.

626 Votes

Can I stop receiving letters from a particular sender?

Asked by Lois over 10 years ago

I am not sure if you can. An option is to contact the sender by phone or another means and request to not be sent any mail. If the mail is First class you can write "refused" on the envelope and it will be returned to the sender. Generally any mail that is sent as Presorted Standard (bulk mail) will just get discarded at the local PO if you write "refused" on the mail. The sender would never know you didn't want that mail. I'd just recommend that you discard/recycle any mail you don't want. For the most part customers I deliver mail to don't refuse many letters and probably just throw away anything they don't want. If they give it back to me I handle it as above (either discard the PO where I work or return it to the sender).

626 Votes

I had my bank mail a check to someone but it was sent to an incorrect address. The check was cashed/stolen. Would the carrier leave it at an address even though the name was not someone who lived there? Should it have been returned to the sender?

Asked by Nonni5 almost 11 years ago

I can't say for sure what should have happened with the check that was mailed to the wrong address. It is bad that the check was cashed by an unintended party. A letter carrier doesn't always know who lives at each address and there are many days where a replacement carrier or CCA (City Carrier Assistant) is delivering the mail. If I'm not sure that piece of mail should go the address on the envelope, I will likely deliver it anyway with a "?" written next to the name. Hopefully the resident at the address would put the envelope back in the mail if it doesn't belong to them and write "doesn't live here" on the outside.

626 Votes

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Mailman (City Letter Carrier)

Ask me anything!

What do YOU do?

Postman at our apartment keeps returning our mail to sender. He states it is because it does not match the names on our box. Can he legally do this. If the name is misspelled or off by one letter he will return to sender every time. Can he do this?

Follow up question i was the guy who asked about the eddm would i a regular size label fit where it says local postal customer do you think it fit?

Hello. I live in a apartment community and have recently been asked by my manager "why does my son get his xfinity bill at your address and why don't he have his mail go to his own address?" Basically, can postman tell mgr. who gets mail at your box?

Hi. Though my apt # says REAR, the mail carrier throws my packages over the front gate, that I don't have a key to open, vs the rear gate. I've discussed this with him in person before. No change. How can I get him to deliver the packages correctly?

Also on Jobstr...

if you are a us postal service worker can you solicit your own business while delivering your route?

Can I stop receiving letters from a particular sender?

I had my bank mail a check to someone but it was sent to an incorrect address. The check was cashed/stolen. Would the carrier leave it at an address even though the name was not someone who lived there? Should it have been returned to the sender?

Mailman (City Letter Carrier)

Ask me anything!

What do YOU do?

Postman at our apartment keeps returning our mail to sender. He states it is because it does not match the names on our box. Can he legally do this. If the name is misspelled or off by one letter he will return to sender every time. Can he do this?

Follow up question i was the guy who asked about the eddm would i a regular size label fit where it says local postal customer do you think it fit?

Hello. I live in a apartment community and have recently been asked by my manager "why does my son get his xfinity bill at your address and why don't he have his mail go to his own address?" Basically, can postman tell mgr. who gets mail at your box?

Hi. Though my apt # says REAR, the mail carrier throws my packages over the front gate, that I don't have a key to open, vs the rear gate. I've discussed this with him in person before. No change. How can I get him to deliver the packages correctly?

Also on Jobstr...

if you are a us postal service worker can you solicit your own business while delivering your route?

Can I stop receiving letters from a particular sender?

I had my bank mail a check to someone but it was sent to an incorrect address. The check was cashed/stolen. Would the carrier leave it at an address even though the name was not someone who lived there? Should it have been returned to the sender?

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