MailmanDave
17 Years Experience
Long Island, NY
Male, 43
I am a City Letter Carrier for the US Postal Service in NY. I've been a city letter carrier for over 17 years and it is the best job I've ever had. I mostly work 5 days per week (sometimes includes a Saturday) and often have the opportunity for overtime, which is usually voluntary. The route I deliver has about 350 homes and I walk to each of their doors to deliver the mail. Please keep in mind that I don't have authority to speak for the USPS, so all opinions are solely mine, not my employer.
I don't know the answer to this question as to what the procedure is. I can only speculate but could be completely wrong. Someone could wait by the mailbox for a letter carrier to come by and empty the mailbox and ask to retrieve the letter, but it may need to be easily found, identifiable, and the collector would have to be willing to give it back. They may not be allowed to or unwilling to help. The letter carrier doesn't necessarily come at the time posted. The time means they won't come before the posted time. Theoretically it could be hours later. Another option is to go to the PO that services the collection box to ask for assistance. Again, I have no idea about their willingness to help. If it were me, I'd probably assist you if the letter was easily found and the return address and name matched that of the person asking for the letter back through identification or personally known to me. I've never been asked to do this so I can't base it on past experience.
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Are you referring to having a pen for a signature of accountable mail like a certified or registered item? I would say we are supposed to carry a pen because we sometimes have to leave a notice that we attempted a delivery but were not able to leave the item for whatever reason. With the current mail data collection device items can be signed for directly on an electronic screen with a stylus or fingernail. No pen is required unless the sender has requested a return receipt to be signed. Basically it is good practice to carry a pen at all times while delivering the mail.
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Jessica, I don't know what is legal or not about returning mail to the sender if not addressed properly but it seems that your letter carrier is taking this a bit too far by returning letters that don't match exactly the name on the mailbox. As long as the apartment # is correct and the name matches somewhat the mail should be delivered. I don't know if you want to leave a note saying "please deliver all mail that is addressed to my apartment # even if the name doesn't match exactly." As far as I know names don't need to match at all as long as there is an apt # and the recipient isn't rejecting the mail as "no longer lives here or person doesn't live here". Many carriers, especially substitute or CCA (city carrier assistants), just deliver the mail as addressed which is fine. I am a very detail-oriented letter carrier and always want to make the proper deliveries but would never return something for a spelling error. I would return something sometimes if it is consistently mailed to an incorrect address. Again, the address is the most important piece of information on a piece of mail, not necessarily the name.
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I generally wouldn't do that unless I knew the neighbors were friends with each other and could be trusted to give the package to the correct recipient. I've never been in this situation since I can leave packages at a customers house without someone home to receive it. I don't know technically what we are allowed to do without your permission but we are trusted to protect the US mail and deliver it safely to the correct address.
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Call Center Employee (Retail)
I've heard that a lot of startups are hiring really well-educated college grads and paying them a lot, reasoning that customer service is often a client's most lasting impression of a brand. What do you think, and is it something you see spreading?
Pharmacist
Have you ever given someone the wrong prescription?
EMT
Does your crew ever fake an emergency to slice through traffic?
Maybe for a day or so to see if anybody in the PO knows where that address is. Being that I deliver mail to the same neighborhood each day I know if a piece of mail has a valid address on it or not. It's possible if there is a replacement letter carrier delivering mail on a certain day and they can't find an address they will bring back the mail and then possibly the regular letter carrier on the route or somebody else would know where the address is. More often than not when mail has an address that can't be found (or the address doesn't even exist), we will endorse the mail as "NSN" which means "No Such Number" and it will be returned to the sender. The USPS has a national database of all valid addresses so we usually know at the PO if an address exists or not.
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I'd say there is no obvious way to know what is in a box. The return address can sometimes give a clue, but if it's Adult Entertainment or sexual toys/gadgets, the mailer is usually discreet in the return address and packaging. Playboy magazines that are subscribed to are usually easy to spot because it comes via Periodical Class, is polywrapped and you don't see the cover. I do notice those magazines (but few people get them anymore) and ads for Adult Videos, but nothing else really catches my eye when delivering packages or mail with respect to them being embarrassing. Good question.
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I can't quote the statute that says it is illegal for the letter carrier to discuss with others the fact that your sister was in jail, however it is entirely inappropriate and probably against postal regulations re: sanctity and confidentiality of the mail. I see mail going to/from prison while delivering the mail but never say a word to anybody about it. I'm not sure if you want to discuss it with your letter carrier to tell him how wrong it was to say anything to anybody. I also don't know it it would go anywhere if you complained to the USPS about his behavior. Legally, you may also need proof or witnesses if in fact it is illegal what the letter carrier divulged to others. I know I'd be very upset if I found out my letter carrier was talking about things they should be confidential about, but not sure what avenue I would take to resolve it.
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