MailmanDave
17 Years Experience
Long Island, NY
Male, 43
I am a City Letter Carrier for the US Postal Service in NY. I've been a city letter carrier for over 17 years and it is the best job I've ever had. I mostly work 5 days per week (sometimes includes a Saturday) and often have the opportunity for overtime, which is usually voluntary. The route I deliver has about 350 homes and I walk to each of their doors to deliver the mail. Please keep in mind that I don't have authority to speak for the USPS, so all opinions are solely mine, not my employer.
Phil, it sounds like you were using our EDDM Retail service which allows mailers to target an area of the town with a simplified (unaddressed) mailing which would go to each address on a route or group of routes. EDDM stands for Every Door Direct Mail. It has been very popular since it was introduced by the USPS several years ago. It is very bad that a postal carrier would deliver it to just one address though I have heard this complaint before. I don't know what your rights are re: a refund of the mailing costs. I'd contact your local postmaster or escalate to our consumer affairs department (which I think we have) to try and make sure it doesn't happen again. I don't believe you are eligible for any damage beyond the cost of the postage, but I could be wrong about this. Hearing a complaint like this doesn't surprise me as I get the impression that these mailings (EDDM) aren't treated as well as addressed mail but absolutely should be. We are paid to deliver the mail accordingly. I'm sorry that you had this bad experience with the USPS and hope you would give us another chance.
I don't know how long that would take. I didn't know that we are able to scan a package or item as "moved, left no address". If the system is working properly and we give that item the same attention that an originating (vs. a returned item) gets then it should just take a few days to get back to the sender. In our office which is shorthanded on clerks, I'm not so sure how quickly the item would be returned. There is a lot as a letter carrier or employee we aren't told or know how long something should take so we just learn a lot by experience. Thanks for your question.
Based on the office where I work, there are about 25% female carriers. I can't say at all what it is at other locations. Lately, the CCAs who have been hired are more like 50% female. Some of them are quite petite so I don't know how they do the job lifting heavy parcels and walking with loaded mail satchels. I give them a lot of credit. I believe you should be able to lift up to 70 lbs, but I don't think that is tested and I see some carriers give their heavier parcels to a parcel post driver to deliver. I don't think that is necessarily fair that they don't have to carry the same load as I do, but I don't care enough to speak up or cause an unnecessary conflict.
I don't have the answer because it differs from person to person. If the substitute carrier is conscientious and verifies the address on the mail the mailbox that he's leaving the mail in then it would probably be a low difference between the two. Some regular carriers make plenty of mistakes because they are in a hurry or maybe don't care. I am very conscientious but still make mistakes. When a substitute delivers my route, the results vary. Some days you think "great job" and other days it's "why don't they read the address and be more careful". Misdeliveries are a big pet peeve of mine. One reason is that you don't know if the errant recipient will put the mailpiece back for correct delivery or may just ignore or discard it. I don't feel enough education is put to our employees how important proper mail delivery is. I am fortunate now to have the same substitute carrier each week if I'm off and not asked to work overtime. He is very conscientious and reads all of the carrier alert cards I give him. Other substitute carriers have been good and bad.
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I don't know why the mail would have been removed from your mailbox unless the box was maybe overflowing. In that case we may suspend further delivery or empty the mailbox and return any accumulated mail to the senders or discard the mail depending on the class it was sent. Maybe the letter carrier thinks you have moved. It seems the mail has been removed a bit prematurely, but I don't know of a way to get the mail back.
I can't say for sure if we come later on Fridays or not. It usually depends on the staffing and mail volume as to what time we deliver the mail. At the PO where I work, Friday is usually like most other weekdays for mail delivery time. On Saturday, the mail may come earlier because postal routes may have closed busineses so they can start the residential delivery sooner.
I don't know why the mailman would take away the mail for the week that had been sitting in your mailbox as well as an "attempted" notice for another package. Did the other package perhaps need a signature? It is common for some people not to check their mailbox for days and it rarely fills up to the point that I can't put any more mail in the mailbox. I hope that the mail reappears or is it possible you received none (not likely) or that someone else in your household (if you don't live alone) took the mail in to your residence?
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