Ask a Mailman (City Letter Carrier) anything

1237 Questions

Last Answer on February 18, 2022

I've been a CCA for almost three months now and since we're so close to Chritmas I've had several customers slip me tips during a postage due or even leave entire boxed presents addressed to me as gifts. How do you handle these situations?

Asked by Kruesser over 11 years ago

It is very kind of the customers to give you tips and or boxed presents for the holiday season. I believe we aren't supposed to accept any gift valued at more than $20 at any one time and it's supposed to be non-cash. I would venture to say that most employees don't follow this rule and it is rare that you'd get in trouble for accepting it. For those that give you gifts, I'd recommend replying with a thank you note or card that you can deliver with the mail the next time you are at their office or residence. I do realize you are a CCA and may be doing different assignments daily unless you have a hold down. Another recommendation is to not discuss any amounts or gifts you receive with your fellow co-workers. It's better to just be modest and quiet about it IMO. I hope this helped you. Please also remember that we are paid to do our job and nobody should expect a tip for doing their job at the USPS. It is unethical to expect any gratuity, but I, like most, will gladly accept it when offered.

974 Votes

I have a photograph of mailboxes in a very remote part of South Dakota. Next to the mailboxes is a large barrel. Is this where the mailman would leave packages?

Asked by Joy almost 12 years ago

Hello Joy. The area where you took the photo is probably serviced by a rural carrier or HCR (highway contract routr). These positions are different than the one I am employed as even though we all serve the same function. It makes sense to me that the barrel would be used for packages because I don't think carriers are required to deliver mail to a house that is more than a certain amt of feet from the road. The barrel is a convenient way for the customer to receive packages without having to drive to a post office which is many mlies away and has limited hours. It would also protect the package from damage in inclement weather. I can't confirm this is what the barrel is for.

973 Votes

I got a strange note from the mailman today that I have to put my name on our apt mailbox or it will be returned to sender. I had lots of instances that my mail has been misdirected with the correct address. My question is am I required to?

Asked by bert over 12 years ago

I don't know the answer to this officially. It would definitely be helpful to put your name on your mailbox, but if a letter were dressed accurately with the correct apt. #, I'm not sure why it would be returned to the sender. If I were delivering to an apt. complex, I wouldn't require this to be done. I live in an apt. building and do put my name on the mailbox, but I don't know that it is required.

973 Votes

Hi I just got hired as a cca. I've been reading post on the Internet and have seeing that cca's are hired for 1yr then fired and rehired. Is this what I should expect or is this just hear say?

Asked by Kevin over 12 years ago

I don't know that to be the case where they hire and fire CCA after a year. I have never seen anybody hired for 1 yr then fired and rehired. As long as you are doing a respectable job, it's not likely you would be fired for an invalid reason.

973 Votes

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I would like to know if I put my mail in the mailbox to be picked up and I mistakenly put the wrong mail in. Once the carrier pick it up, is it too late for me to retrieve my mail before it is sent. Thanks

Asked by Tomy Black over 12 years ago

Generally, if an outgoing item has been picked up and is in the mailstream to be delivered it is close to impossible for it to be retrieved. If you happen to see the letter carrier and he/she still has the item (meanining they haven't yet sent it out for dispatch), you could ask them to retrieve it but I don't know if they are obligated or even if allowed to give it back to you.

972 Votes

I recently sent a Christmas present in a large envelope. It arrived at the desired address empty. The wrapped present not inside. The package did have tracking, but it obviously reports delivered since the empty envelope made it. what can I do?

Asked by Ella over 12 years ago

I am sorry that the item arrived empty, but I do understand why it shows as arrived delivered. If that package arrived on my route for delivery I would have scanned it "Visible Damage" as well as "Delivered". This would not result in any settlement or claim being paid, but would validate what you are saying. If the item was not insured, I don't believe there is anything that can be done.

970 Votes

My mail man left a package I ordered in one of those package lockers that need the key to open. The key the mail carrier left does not work AT ALL. I left a note asking to leave my package in another box and it was ingnored. How do I get my package?

Asked by Vanessa over 12 years ago

I am sorry that you are having this issue with the parcel locker key not working and your request being ignored re: using another parcel locker. I am not sure what the best solution is. Is the note you left very visible? If that doesn't work, maybe leave a post-it note on the parcel locker near the keyhole explaining the problem. Another option is to try to call the local post office and speak with a delivery supervisor or the national USPS Customer Support Center at:
1-800-ASK-USPS® (1-800-275-8777)

Thank you for your question and I hope you get your situation resolved shortly.

970 Votes

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Mailman (City Letter Carrier)

Ask me anything!

What do YOU do?

I've been a CCA for almost three months now and since we're so close to Chritmas I've had several customers slip me tips during a postage due or even leave entire boxed presents addressed to me as gifts. How do you handle these situations?

I have a photograph of mailboxes in a very remote part of South Dakota. Next to the mailboxes is a large barrel. Is this where the mailman would leave packages?

I got a strange note from the mailman today that I have to put my name on our apt mailbox or it will be returned to sender. I had lots of instances that my mail has been misdirected with the correct address. My question is am I required to?

Hi I just got hired as a cca. I've been reading post on the Internet and have seeing that cca's are hired for 1yr then fired and rehired. Is this what I should expect or is this just hear say?

Also on Jobstr...

I would like to know if I put my mail in the mailbox to be picked up and I mistakenly put the wrong mail in. Once the carrier pick it up, is it too late for me to retrieve my mail before it is sent. Thanks

I recently sent a Christmas present in a large envelope. It arrived at the desired address empty. The wrapped present not inside. The package did have tracking, but it obviously reports delivered since the empty envelope made it. what can I do?

My mail man left a package I ordered in one of those package lockers that need the key to open. The key the mail carrier left does not work AT ALL. I left a note asking to leave my package in another box and it was ingnored. How do I get my package?

Mailman (City Letter Carrier)

Ask me anything!

What do YOU do?

I've been a CCA for almost three months now and since we're so close to Chritmas I've had several customers slip me tips during a postage due or even leave entire boxed presents addressed to me as gifts. How do you handle these situations?

I have a photograph of mailboxes in a very remote part of South Dakota. Next to the mailboxes is a large barrel. Is this where the mailman would leave packages?

I got a strange note from the mailman today that I have to put my name on our apt mailbox or it will be returned to sender. I had lots of instances that my mail has been misdirected with the correct address. My question is am I required to?

Hi I just got hired as a cca. I've been reading post on the Internet and have seeing that cca's are hired for 1yr then fired and rehired. Is this what I should expect or is this just hear say?

Also on Jobstr...

I would like to know if I put my mail in the mailbox to be picked up and I mistakenly put the wrong mail in. Once the carrier pick it up, is it too late for me to retrieve my mail before it is sent. Thanks

I recently sent a Christmas present in a large envelope. It arrived at the desired address empty. The wrapped present not inside. The package did have tracking, but it obviously reports delivered since the empty envelope made it. what can I do?

My mail man left a package I ordered in one of those package lockers that need the key to open. The key the mail carrier left does not work AT ALL. I left a note asking to leave my package in another box and it was ingnored. How do I get my package?

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