Ask a Mailman (City Letter Carrier) anything

1237 Questions

Last Answer on February 18, 2022

I recently sent a Christmas present in a large envelope. It arrived at the desired address empty. The wrapped present not inside. The package did have tracking, but it obviously reports delivered since the empty envelope made it. what can I do?

Asked by Ella over 12 years ago

I am sorry that the item arrived empty, but I do understand why it shows as arrived delivered. If that package arrived on my route for delivery I would have scanned it "Visible Damage" as well as "Delivered". This would not result in any settlement or claim being paid, but would validate what you are saying. If the item was not insured, I don't believe there is anything that can be done.

974 Votes

I am an RCA about to change to a CCA. When casing your mail, do most city carriers case their DPS for the walking portions of their route? If not, what is the best way to merge the DPS with flats while walking the route?

Asked by Jon about 12 years ago

I have an route that is entirely walking and the DPS is not allowed to be cased in the office. We take it out to the street and hold it in our hands and "finger" through it as we approach a house and then merge it together with the flats that have been cased and then sometimes a "3rd bundle" which is usually an advertisment that each delivery address receives. It is important though to be careful of the terrain on which you are walking while merging the DPS and flats together, especially when crossing lawns or going up and down steps. The first time I see the DPS letters is just before I get to a house to deliver it. They have been sequenced by a machine to save me the time of having to sort it earlier in the day. For the most part, they are accurately sorted with an error rate which I would say is less than 2% (just a guess). Good luck with your position change and I hope it will lead you to a full time regular city carrier position.

973 Votes

Someone who lived here several years ago (before the previous owners) has Secretary of State mail being delivered. I wrote return to sender as I have no idea where they live. It was returned and says unable to forward. What do I do?

Asked by BG almost 12 years ago

BG, I'm not sure why you got that mail back when you wrote on it "return to sender". I have 2 suggestions for you: 1) maybe write "person doesn't live here, return to sender" instead of just "return to sender" on mail.

2) Discard/recycle any mail you get for them. You did your part by trying to return the letter to the sender (which is very nice and appropriate IMO), and you don't have to try again to return it. It wouldn't be a bad idea to try again, but I just don't want you to have to play the "revolving door" game with that letter when you shouldn't have to.

Thanks for the question.

973 Votes

Why is it important to be a role model and expert to achieve qsc in your restaurant

Asked by Ruth00 about 11 years ago

I don't believe you meant this question for me as I don't work in the food service industry and am not familiar with QSC.

973 Votes

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I was recently offered a job as cca for Melville Long Island and start orientation soon I wanted to know how was the hours and how long did it take you to get a career position

Asked by NA about 12 years ago

Congratulations on being offered the CCA position in Melville. As far as how many hours you will be working per week, it depends on the needs of the office to which you are assigned and how well staffed they are. During the months of July and August, many offices are short-staffed due to letter carriers taking vacation. When I was a Part-Time Flexibe (similar to a CCA), I usually did work a full 40-hour week or at least in the mid-30s. Many offices often have carriers out on long-term injury/illness or on vacation. I think it took about 3 years for me to get a Full-Time Regular position, but I can't remember for sure. It was in the early 2000s. In our office, there were 3 CCAs who recently got a career regular position after less than 1 year so it is hard to say how long it will take. There were PTFs in my office where it took about 8 years to become regulars.

973 Votes

If you moved and didn't do a forwarding address and your neighbor tells them you moved...which by the way it was because my paycheck was already in the pipeline, so was coming back everyday looking for it....can they hold your mail??

Asked by kbear almost 12 years ago

Kbear, from what I gather in your question, you moved and didn't do a forwarding order on purpose because your paycheck was already in the mail? If this happens, the letter carrier might hold the mail at the PO for a certain amt. of days, but that doesn't seem likely. The letter carrier might complete an Employee-Generated Change of Address form and check a box "Moved Left No Address". In that case any mail addressed to you would be returned to the sender with "Moved, Left No Address" on the envelope. You could check with your local post office from where you moved and see what they have been doing with your mail. I don't know that you will get any resolution to your question, but it is worth a try. Good luck and thank you for writing.

973 Votes

my husband insists that if a mail carrier is in a truck, they are not allowed to get out of the truck to deliver mail, so if they cant pull right up to the mailbox, they wont deliver the mail, is that true?

Asked by erica over 12 years ago

I don't know this answer for sure, but I do know if a carrier can't pull completely up to a mailbox to effect delivery, he can "flag" the box as non-approachable and bring the mail back to the PO and try again the next day. Most of the time if I couldn't completely get up to a mailbox, I would get out and deliver the mail so as to not have to deal with it the next day. If a mailbox was habitually blocked by a customer then I may suspend delivery to let them know that their box shouldn't be blocked. This has rarely happened in my experience. I'm pretty sure we are allowed to get out of the truck to deliver the mail. I've never been told otherwise.

972 Votes

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Mailman (City Letter Carrier)

Ask me anything!

What do YOU do?

I recently sent a Christmas present in a large envelope. It arrived at the desired address empty. The wrapped present not inside. The package did have tracking, but it obviously reports delivered since the empty envelope made it. what can I do?

I am an RCA about to change to a CCA. When casing your mail, do most city carriers case their DPS for the walking portions of their route? If not, what is the best way to merge the DPS with flats while walking the route?

Someone who lived here several years ago (before the previous owners) has Secretary of State mail being delivered. I wrote return to sender as I have no idea where they live. It was returned and says unable to forward. What do I do?

Why is it important to be a role model and expert to achieve qsc in your restaurant

Also on Jobstr...

I was recently offered a job as cca for Melville Long Island and start orientation soon I wanted to know how was the hours and how long did it take you to get a career position

If you moved and didn't do a forwarding address and your neighbor tells them you moved...which by the way it was because my paycheck was already in the pipeline, so was coming back everyday looking for it....can they hold your mail??

my husband insists that if a mail carrier is in a truck, they are not allowed to get out of the truck to deliver mail, so if they cant pull right up to the mailbox, they wont deliver the mail, is that true?

Mailman (City Letter Carrier)

Ask me anything!

What do YOU do?

I recently sent a Christmas present in a large envelope. It arrived at the desired address empty. The wrapped present not inside. The package did have tracking, but it obviously reports delivered since the empty envelope made it. what can I do?

I am an RCA about to change to a CCA. When casing your mail, do most city carriers case their DPS for the walking portions of their route? If not, what is the best way to merge the DPS with flats while walking the route?

Someone who lived here several years ago (before the previous owners) has Secretary of State mail being delivered. I wrote return to sender as I have no idea where they live. It was returned and says unable to forward. What do I do?

Why is it important to be a role model and expert to achieve qsc in your restaurant

Also on Jobstr...

I was recently offered a job as cca for Melville Long Island and start orientation soon I wanted to know how was the hours and how long did it take you to get a career position

If you moved and didn't do a forwarding address and your neighbor tells them you moved...which by the way it was because my paycheck was already in the pipeline, so was coming back everyday looking for it....can they hold your mail??

my husband insists that if a mail carrier is in a truck, they are not allowed to get out of the truck to deliver mail, so if they cant pull right up to the mailbox, they wont deliver the mail, is that true?

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