Ask a Mailman (City Letter Carrier) anything

1237 Questions

Last Answer on February 18, 2022

I know what mail is coming via informed delivery on USPS website. What happens when I don't receive it? It seems as though the mailman didn't even show up today, and it's Saturday. Mail should come on Saturday! Do you have any explanation for this?

Asked by Lara almost 9 years ago

Lara, today I had a similar situation today with one of the customers I deliver to. They showed me their USPS Infromed Delivery email and an item shown wasn't in their actual mail. It was a specific letter they were waiting for. I don't know what to do if the letter doesn't show up. Your question seems to also ask about not getting any delivery whatsoever on Saturday. That shouldn't happen. We deliver on Mon-Sat excluding national holidays. I know some offices are having a staff shortage, but that's not a great explanation. I have little faith In the quality of work done by some coworkers and supervisors. Many have an "I don't care" attitude. This is nothing new but seemingly more prevalent lately.

544 Votes

When a mail carrier oppts for a specific route does he get that routes day off? Or will hes day off keep rotating as usually scheduled?

Asked by joe almost 10 years ago

I don't know how this works in all offices, but I can tell you what happens in the office where I deliver mail in Long Island, NY. This may not be a nationwide policy. When a letter carrier (usually an unassigned regular or CCA) opts, or holds down, an assignment they get that assignments day off. Our office has mostly rotating days off so that won't change. What may change is the "days off" group that carrier falls into. This is usually a low impact issue when a carrier opts for a group since almost all of us have rotating days off. Only 2 assignments at the PO where I work has 2 assignments with fixed days off (Saturday). The remaining 40 (approximately) assignments have rotating days off. Thank you for the question.

544 Votes

Can someone put a note on a commercial mail box instructing the mail carrier to put their mail in a different box

Asked by michele over 10 years ago

I don't know what at you mean by a commercial mailbox, but generally the mail should be delivered as it's addressed unless their is a valid change of address order filed with the USPS. I have never come across that request or situation but I probably wouldn't follow those instructions, though another letter carrier may. We generally don't like special requests like that because we aren't supposed to honor them and who knows if a replacement carrier would do that when the regular carrier is not working. I like to keep thing a simple and straightforward and that seems to work well.

544 Votes

I had concrete poured for a new driveway. I had the end of the driveway taped off with caution tape and cones. Our mail carrier cut across the lawn and left footprints in the wet cement. Would the post office be responsible for the cost to fix it?

Asked by Cleveland Rick over 9 years ago

First I'd like to say that it's unfortunate that you letter carrier accidentally stepped into the concrete you just had poured for a new driveway. I have done this myself but only with a recently resealed driveway and the result was just I tracked some sealant around the bottom of my shoes for a short while. I can't answer your question as to whether or not the USPS would be responsible for the cost to fix the driveway that was damaged by the letter carrier. I'd recommend calling or even visiting your local PO and speak with a delivery supervisor or the postmaster and tell them what happened. Bring a photo that you may have taken of the damage or have it on your mobile device. I wouldn't hold out much hope that the claims process is easy or that the person you speak with even knows about it. I'm guessing you may have to be a bit persistent or go up a chain of command to get someone who is knowledgeable about the USPS liability, if any. We are required to cut across lawns to deliver the mail when it's feasible to do so. For this reason I can see how a letter carrier may not realize that a new driveway has been poured as we often have our head down getting the mail ready for delivery at the next house. I just don't know if the USPS has any responsibility to fix your driveway. I can't imagine it's too inexpensive to have the concrete cut out and repoured.

544 Votes

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Thank you for everything! Honestly you've been helping me out a great deal. I'll be back

Asked by Dee over 9 years ago

My pleasure Dee! Again, good luck to you in training. Always keep in mind that whatever I tell you is anecdotal and what I've experienced. There are many inconsistencies within the USPS depending on where you work and the personalities you come across. It shouldn't be this way but I'm sure that happens in other organizations just as much. I enjoy so much of this job because I'm out on my own for about 6 hrs a day not dealing with too much internal politics, etc.

544 Votes

Thank you for your response! I already contacted the property manager and he told me to contact USPS, which I did over the 1-800... and they asked me to call the local Post office, I called and the lady just put me on hold and then hanged up.

Asked by Isaac over 10 years ago

You're welcome Isaac. I'm sorry you didn't have a good experience with your local PO. I would recommend trying again as it's possible that the call was accidentally disconnected. Some offices are quite shorthanded but that doesn't excuse them for not just taking down some info, talking to your letter carrier when they have a chance and then getting back to you. You have a right to get your mail at a secure location in the centralized mailbox unit and I'm not sure what the reason for this foul up is since I don't have all of the facts.

543 Votes

What draws the line with that I can and can't ask the mail-carrier? More specifically, I wanted to ask them about potential lawn-care leads on their route. Im a college student starting small-time gig in a competitive market.Is this Exploitation?

Asked by Dr. Ninja_Cowboy over 9 years ago

In my opinion you can ask a letter carrier anything you want but you may get a whole variety of replies that run the gamut from helpful to not being interested. I don't know any rules on what they can and can't help you with but the letter carrier should always protect the confidentiality of the customer and any mail they receive. That is pretty sacred. To give you a personal answer, nobody has ever approached me about getting leads about anything except maybe real estate agents. To be fair, I wouldn't be interested in helping anybody get potential leads for anything. I feel it is entirely unprofessional to do. A real estate agent may say to me I'll give you a referral commission if I know of anybody selling their house. I may accept their business card but not do anything else. To sum up, I don't know what you can and can't ask a letter carrier, but I feel it's unprofessional and possibly unethical to assist salespeople working in the area.

543 Votes

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Mailman (City Letter Carrier)

Ask me anything!

What do YOU do?

I know what mail is coming via informed delivery on USPS website. What happens when I don't receive it? It seems as though the mailman didn't even show up today, and it's Saturday. Mail should come on Saturday! Do you have any explanation for this?

When a mail carrier oppts for a specific route does he get that routes day off? Or will hes day off keep rotating as usually scheduled?

Can someone put a note on a commercial mail box instructing the mail carrier to put their mail in a different box

I had concrete poured for a new driveway. I had the end of the driveway taped off with caution tape and cones. Our mail carrier cut across the lawn and left footprints in the wet cement. Would the post office be responsible for the cost to fix it?

Also on Jobstr...

Thank you for everything! Honestly you've been helping me out a great deal. I'll be back

Thank you for your response! I already contacted the property manager and he told me to contact USPS, which I did over the 1-800... and they asked me to call the local Post office, I called and the lady just put me on hold and then hanged up.

What draws the line with that I can and can't ask the mail-carrier? More specifically, I wanted to ask them about potential lawn-care leads on their route. Im a college student starting small-time gig in a competitive market.Is this Exploitation?

Mailman (City Letter Carrier)

Ask me anything!

What do YOU do?

I know what mail is coming via informed delivery on USPS website. What happens when I don't receive it? It seems as though the mailman didn't even show up today, and it's Saturday. Mail should come on Saturday! Do you have any explanation for this?

When a mail carrier oppts for a specific route does he get that routes day off? Or will hes day off keep rotating as usually scheduled?

Can someone put a note on a commercial mail box instructing the mail carrier to put their mail in a different box

I had concrete poured for a new driveway. I had the end of the driveway taped off with caution tape and cones. Our mail carrier cut across the lawn and left footprints in the wet cement. Would the post office be responsible for the cost to fix it?

Also on Jobstr...

Thank you for everything! Honestly you've been helping me out a great deal. I'll be back

Thank you for your response! I already contacted the property manager and he told me to contact USPS, which I did over the 1-800... and they asked me to call the local Post office, I called and the lady just put me on hold and then hanged up.

What draws the line with that I can and can't ask the mail-carrier? More specifically, I wanted to ask them about potential lawn-care leads on their route. Im a college student starting small-time gig in a competitive market.Is this Exploitation?

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