MailmanDave
17 Years Experience
Long Island, NY
Male, 43
I am a City Letter Carrier for the US Postal Service in NY. I've been a city letter carrier for over 17 years and it is the best job I've ever had. I mostly work 5 days per week (sometimes includes a Saturday) and often have the opportunity for overtime, which is usually voluntary. The route I deliver has about 350 homes and I walk to each of their doors to deliver the mail. Please keep in mind that I don't have authority to speak for the USPS, so all opinions are solely mine, not my employer.
I don't know what the remedy is for this. Is there some plastic cover that could be put on top of the cluster box or does the rain leak in from the side? It sounds quite negligent of the landlord not to keep the cluster box in satisfactory condition so the mail doesn't get wet and ruined. If you bring this up to the USPS, I wondering if they would just refer you to the landlord and a cycle of frustration would continue. We have a note that we give to individual residences that says "your mailbox needs attention" when there is an issue, but if I don't know if that would pertain to a cluster box and the landlord may not even see the note if he isn't there. If all of the residents who receive mail in that cluster box would sign a joint letter and mail it to the landlord requesting the box be repaired or replaced, maybe that would carry some weight.
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I don't know if there is a way to do this for sure. We generally frown upon this at the PO as it takes time for the letter carrier to gather up the mail for someone before leaving for delivery. The reason is that in many offices the mail is automated so the carrier doesn't have your mail easily accessible. It may be in trays that the carrier doesn't access until they leave for delivery. The only way to do this is to go to the retail counter and ask the sales and service associate if you could get your mail. They may flat out say that they don't do this. I have rarely been asked to get a person's mail while still at the PO so I think we don't even allow it at our office, Basically, what I'm saying is that it can't hurt to try but don't be surprised if the answer is no.
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I'm not sure I understand your question but I'll take a guess that you want to know the three main things we do on our job. Our main job is to sort mail (a little bit in the AM) , deliver mail and parcels and collect outgoing mail in a prescribed geographic area. It is most important we do this in a safe, professional, and courteous manner and pay attention to the addresses and deliver the mail properly. It is a fairly simple job in my opinion but can be physically challenging in harsh weather and heavy mail loads. Thank you Jacob for your question.
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It is true that we send all non-deliverable mail which was sent as Presorted Standard rate (and not requested to be returned to the sender) to be recycled or shredded as far as I know. I don't know if it's illegal or not to take extra coupons to give to customers who request them, but I wouldn't get involved in doing that. Nobody has ever really asked me either to do that for them. I have taken Dunkin' Donuts coupons out of the circulars which were extras or non-deliverable. I know this doesn't settle your dispute. I am more disgusted by co-workers who feel that these weekly circulars are sometimes not that important and may not deliver them or make sure that everyone gets one. My attitude is that a mailer is paying for them to be delivered and that's our job whether or not the customers want them. Some other coworkers probably take home coupons that otherwise would be recycled. Again, they probably shouldn't, but never heard any repercussions for doing so. Thanks for your question.
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First I'd like to say that it's unfortunate that you letter carrier accidentally stepped into the concrete you just had poured for a new driveway. I have done this myself but only with a recently resealed driveway and the result was just I tracked some sealant around the bottom of my shoes for a short while. I can't answer your question as to whether or not the USPS would be responsible for the cost to fix the driveway that was damaged by the letter carrier. I'd recommend calling or even visiting your local PO and speak with a delivery supervisor or the postmaster and tell them what happened. Bring a photo that you may have taken of the damage or have it on your mobile device. I wouldn't hold out much hope that the claims process is easy or that the person you speak with even knows about it. I'm guessing you may have to be a bit persistent or go up a chain of command to get someone who is knowledgeable about the USPS liability, if any. We are required to cut across lawns to deliver the mail when it's feasible to do so. For this reason I can see how a letter carrier may not realize that a new driveway has been poured as we often have our head down getting the mail ready for delivery at the next house. I just don't know if the USPS has any responsibility to fix your driveway. I can't imagine it's too inexpensive to have the concrete cut out and repoured.
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I believe I have been asked this exact same question before with the same wording on this website. Anyhow, if this happened, I'd proceed with caution. When I felt it was safe to do so, I'd park the vehicle and walk around it to make sure everything looked okay. If I was in an unsafe area, I may think that it's some kind of setup to get my vehicle to stop and I'd just keep driving. Your scenario doesn't seem like it would happen very often and I don't usually pay attention to the actual other motorists gestures. I have driven a few times without the back tailgate being properly latched down which could make for a hazardous situation. I probably would be glad if someone had pointed that out to me.
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The letter carrier shouldn't be putting your former neighbors mail in your mailbox just because they moved out without putting in a forwarding request. After all, it's not your mail and you have nothing to do with it. After awhile, the letter carrier should empty the mailbox, discard any standard mail (advertising mail of a certain class) and return any first and second class mail as "unable to forward" to the sender. At the PO, that address or unit should be marked as "vacant" so no mail is left there unless a new tenant or homeowner moves in. We shouldn't be delivering mail to addresses known to be vacant. You may leave a note note mailbox saying something to the effect "please don't leave any mail for (insert your neighbors name and/or address) in my mailbox. Thank you." If that doesn't work, you may contact your post office and mention this to a manager or delivery supervisor. From what you've described , the letter carrier(s) serving your area is quite unprofessional and doesn't care to address the issue of the mailbox overflowing.
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