Ask a Mailman (City Letter Carrier) anything

1237 Questions

Last Answer on February 18, 2022

We're a small company. A package sent USPS to a correct address was returned to us with the label: return to sends, vacant. I called the recipient who said the house next to her is vacant. Is there a way to get reimbursement from USPS for mistakes?

Asked by Kathryn about 11 years ago

Kathryn, I'm sorry for the mistake that seems to have been made by the USPS in not delivering your package to your customer and then incorrectly returning it to you. As far as I know there is no way to get a reimbursment for that error, but I don't work in the customer service/retail part of the USPS operation so I can't say for sure. Did you verify that the exact address is correct? It sounds to me like you did verify it. Good luck and thanks for writing.

884 Votes

Do the mailman usually run on saturdays and what time do they usaully start and stop running?

Asked by Mark about 11 years ago

I'm not sure what you mean by running. Saturday is a regular delivery day for the USPS. As far as I know, nobody delivers any faster or slower on a Saturday. For those carriers that have routes with businesses that are closed Saturday, they may get done with their routes sooner. In this case they are sometimes given other duties to make up for the "undertime". In my office, those carriers usually do a collection run or deliver Express Mail or help out on another route that is overburdened that day. Deliveries where I work are usually made between 9:30 and 4:30.

883 Votes

im about to start orientation next week would I be able to get a set route right away or at least routating or a set schedule?

Asked by ryan over 11 years ago

Congratulations on your being employed with the USPS. It depends on the staffing of a particular office as to whether you will get a set route right away or varying hours. If the office is shorthanded, it's possible you can be assigned a route to daily and that will become your route until further notice. More often than not, new hires fill in where needed to cover carriers who are on vacation or sick leave or to deliver "pieces" on routes which one carrier may not be able to complete in their workday. At a certain time, usually after probation is over, you can bid to "hold down" a route or assignment of rotating routes when a carrier is out on vacation or extended sick leave. If you "hold down" an assignment this entitles you to do that route daily and you can only be "bumped off" that route under certain circumstances which are covered in the labor/mgmt or local agreement.

883 Votes

Is it up to the mailman to decide whose mail needs to be forwarded back to the sender or is it the post office's duty? Recently my mail hasn't been delivered to me because my mailman thought we moved, for no reason.

Asked by Erica about 12 years ago

Thy mailman has instructions (called forwarding orders) on what mail to send to the central forwarding system. If your mail is being sent to another address for no reason, you may want to tell your letter carrier or delivery supervisor that you haven't moved and that your mail should be delivered as addressed.

883 Votes

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I'm CCA struggling to meet my sup's 3pm deadline in my 1st wk. I was given a RT 85% residntl. The sup complained I take 7.5hrs to do a 3hr job. They said take a day off but u noted CCA can't be disciplined for too slow but no wrk is like discipline.

Asked by GS from Calif. about 12 years ago

I can't comment on your particular situation, but maybe I misspoke about no discipline as long as you are doing your job. I agree that taking a day off does sound like discipline. Did you call the SUpv to say you couldn't make the 3PM deadline? They shouldn't be so hard on you in the first week, though going over by 4.5 hrs is quite a bit. Any chance of somebody training you better to be more efficient as you deliver? These are just some suggestions.

883 Votes

Is it okay to spell out single-digit street numbers on postal mail? For example, writing out Two Penn Center instead of 2 Penn Center. Or do postal regulations prohibit spelling out the figure two?

Asked by Laurel about 12 years ago

I believe it is permissible to spell out the single-digit number of a street adddress as given in your example.

882 Votes

Hi. Our mailman returned a very important immigration letter to USICS TWICE despite the fact he knows my husband lives here (+ delivered his other mail). This has cost us immeasurable heartache, $$$$$ and a YEAR delay in our process. What can we do?

Asked by michelle almost 12 years ago

I don't know what can be done regarding this very important letter which was returned in error by your letter carrier. You can mention it to him or call the PO and speak with a delivery supervisor or Postmaster so that it doesn't happen again. I am sorry for the inconvenience and expense caused by this mistake.

882 Votes

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Mailman (City Letter Carrier)

Ask me anything!

What do YOU do?

We're a small company. A package sent USPS to a correct address was returned to us with the label: return to sends, vacant. I called the recipient who said the house next to her is vacant. Is there a way to get reimbursement from USPS for mistakes?

Do the mailman usually run on saturdays and what time do they usaully start and stop running?

im about to start orientation next week would I be able to get a set route right away or at least routating or a set schedule?

Is it up to the mailman to decide whose mail needs to be forwarded back to the sender or is it the post office's duty? Recently my mail hasn't been delivered to me because my mailman thought we moved, for no reason.

Also on Jobstr...

I'm CCA struggling to meet my sup's 3pm deadline in my 1st wk. I was given a RT 85% residntl. The sup complained I take 7.5hrs to do a 3hr job. They said take a day off but u noted CCA can't be disciplined for too slow but no wrk is like discipline.

Is it okay to spell out single-digit street numbers on postal mail? For example, writing out Two Penn Center instead of 2 Penn Center. Or do postal regulations prohibit spelling out the figure two?

Hi. Our mailman returned a very important immigration letter to USICS TWICE despite the fact he knows my husband lives here (+ delivered his other mail). This has cost us immeasurable heartache, $$$$$ and a YEAR delay in our process. What can we do?

Mailman (City Letter Carrier)

Ask me anything!

What do YOU do?

We're a small company. A package sent USPS to a correct address was returned to us with the label: return to sends, vacant. I called the recipient who said the house next to her is vacant. Is there a way to get reimbursement from USPS for mistakes?

Do the mailman usually run on saturdays and what time do they usaully start and stop running?

im about to start orientation next week would I be able to get a set route right away or at least routating or a set schedule?

Is it up to the mailman to decide whose mail needs to be forwarded back to the sender or is it the post office's duty? Recently my mail hasn't been delivered to me because my mailman thought we moved, for no reason.

Also on Jobstr...

I'm CCA struggling to meet my sup's 3pm deadline in my 1st wk. I was given a RT 85% residntl. The sup complained I take 7.5hrs to do a 3hr job. They said take a day off but u noted CCA can't be disciplined for too slow but no wrk is like discipline.

Is it okay to spell out single-digit street numbers on postal mail? For example, writing out Two Penn Center instead of 2 Penn Center. Or do postal regulations prohibit spelling out the figure two?

Hi. Our mailman returned a very important immigration letter to USICS TWICE despite the fact he knows my husband lives here (+ delivered his other mail). This has cost us immeasurable heartache, $$$$$ and a YEAR delay in our process. What can we do?

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