Hotel Front Desk Agent

Hotel Front Desk Agent

Hotel Front Desk

Los Angeles, CA

Male, 27

For the past two years I've worked the front desk at a boutique luxury beachfront hotel in Southern California. My job can range from simply checking guests in & out to many other duties, including: pretending I work in different departments so that behind-the-scenes chaos is never seen by a guest, shielding guests from stalkers that come looking for them, and picking up used drug paraphernalia from a trashed room. Ask me anything.

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Last Answer on November 24, 2013

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is it legal for a male hotel guest to ask a female hotel maid/housekeeper for any type of "special" sexual service? and if not would the maid/housekeeper be forced to submit a report?

Asked by NIKE about 12 years ago

Let's put it this way, the laws of the public street also apply to hotels.  If someone is okay with something such as a sexual encounter, then yes, it's probably legal, but there are usually restrictions and rules in the employee handbook regarding fraternizing with guests. Generally, most of our co-workers do not like to mix work with personal life, such as this. 

The hotel I booked was supposed to open on Nov 15, 2013 (I made a reservation for Nov 22-24) but now the hotel is announcing its openning on January 2014. What am I entittled to?

Asked by Carlos about 12 years ago

All you would be entitled to if the hotel's opening is delayed, is that they refund you anything you may have prepaid.  The fact is, opening or re-opening a hotel is a complicated, frustrating process that has many moving parts, and more often than not, the projected opening date will be pushed back.  Often it's due to securing permits, weather, construction delays or loss of funding, most of which are unexpected and if the hotel could do anything about it, they would.  But unfortunately, you're not going to receive some type of monetary compensation beyond what you may have paid in advance.  

i have this project about front desk .. what are those things commonly seen in the front desk ?

Asked by sheena over 12 years ago

Printer/fax machine, phones, computers/monitors/keyboards/mouse, two-way radios & charges, possibly blank room keys and key reader/coding device. You will probably also see all of the things that guests ask for on a routine basis, such as basic toiletries, wine/bottle openers, playing cars, etc. Lastly, depending on how the hotel is set up, you may have a safe, files of registration cards, and a small bank of cash for making change, especially if there is a restaurant, bar, and valet parking operation on site.

im a hm student , i have this projects about front desk .. my question is what are those things commonly be seen inside the front desk?

Asked by sheena over 12 years ago

Printer/fax machine, phones, computers/monitors/keyboards/mouse, two-way radios & charges, possibly blank room keys and key reader/coding device.  You will probably also see all of the things that guests ask for on a routine basis, such as basic toiletries, wine/bottle openers, playing cars, etc.  Lastly, depending on how the hotel is set up, you may have a safe, files of registration cards, and a small bank of cash for making change, especially if there is a restaurant, bar, and valet parking operation on site.

As a Front Desk Associate what would you do if there were no rooms available

Asked by Jenn over 12 years ago

That sounds like a sold out night which is great!  Just inform everyone that calls or tries to book online that you are sold out, and make sure that whomever keeps track of your online booking engines shuts off any access to rooms, so you don't get overbooked.  If for some reason someone shows with an accidental overbooked reservation, you'll have wanted to have already called all your neighboring hotels to find out if they have any rooms available in case you have to "walk" or relocate a guest to a neighboring and comparable hotel for the night until you have a room available for them again. 

i work for a hotel and pick up a second job working for one of the guest i have no sign contract can the hotel fire me

Asked by kimberly about 12 years ago

I woulid read your employee handbook very carefully to see if there's a rule against this.  If there isn't, then you're fine, if there is, then do that second job at your own risk.

How do you know if your husband purchased porn in your room?

Asked by Wife over 12 years ago

Usually the price is going to be higher for the adult movies, why that is, I'm not 100% certain, but probably has to do with the adult film industry being smaller than the mainstream film industry, so they can't lower costs due to higher volume of production.  For instance we at the front desk know if an adult film is rented because of the price being about $2 higher than the regular movies on the bill.  You would have to call the hotel and ask what their movie prices are to be able to tell what movie was rented.  Most hotels aren't going to show what movie title was watched on the bill itself, and that's to keep the guest's behavior private, even on a printed receipt, as much as possible.