MailmanDave
17 Years Experience
Long Island, NY
Male, 43
I am a City Letter Carrier for the US Postal Service in NY. I've been a city letter carrier for over 17 years and it is the best job I've ever had. I mostly work 5 days per week (sometimes includes a Saturday) and often have the opportunity for overtime, which is usually voluntary. The route I deliver has about 350 homes and I walk to each of their doors to deliver the mail. Please keep in mind that I don't have authority to speak for the USPS, so all opinions are solely mine, not my employer.
I'm not sure why the letter carrier would stuff the fliers of the vacant apartments into your box and then a note saying he won't deliver any of your mail until the box is emptied. It sounds inappropriate. You could just take the fliers for the vacant apartments (delivered to your mailbox) and discard or recycle them, but you really shouldn't be getting them to begin with. I think that either way you choose to deal with it would be appropriate. Either way, please just be polite and hopefully whomever you are speaking with will reciprocate.
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I would say that the letter carrier shouldn't enter the fenced in zone to deliver the mail if a dog is present. We often have service talks that are aimed at preventing dog bites. One point that is made is to not go into an area where a dog is loose. To be honest, though, many of us are comfortable around dogs and won't follow that rule all the time. If I encounter what looks like a dog that could cause me harm I avoid that house/area and bring any undelivered mail back to the post office. In my career I don't remember not being able to deliver mail due to a loose dog. The bottom line is that a carrier shouldn't put themselves in a situation where they are at risk for an unwanted encounter with a canine.
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If an item is mailed Express, the carrier at the destination Post Office should make an attempt to deliver the package on the day it is received. I don't think they should be driving by the residence and not attempting to deliver the Express Mail package unless there was some safety concern. As to whether it is legal or not, I have no knowledge on that matter. I wouldn't think it was illegal to catch up to the postal driver to obtain the package as long as you can prove you have a right to the item (it is addressed to you and you have corresponding identification). I'm also not sure how you would know if the carrier actually had the express package in their vehicle, but it wouldn't hurt to ask if you thought they might. Thank you for your questions.
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Gracie, you certainly can ask a letter carrier to do what you have mentioned. I don't know if they all would oblige and I don't know the rules concerning this. I have never had this requested of me, but if I did, I probably would do it because it is such a rare occurrence and wouldn't have any measurable impact on my day with regards to taking longer to deliver the route than normal. During my mail delivery I sometimes look at the outgoing mail and see that there are letters/cards going to addresses which are also on my route. This happens more commonly during the holiday season. I don't, however, segregate that mail out for any special handling. I let it all go to our mail processing plant which will usually run the mail through an automated system which will then put the mail in delivery order for the next day's delivery. This is called DPS (Delivery Point Sequencing) Mail and is fairly accurate in my opinion. Humans make plenty of mistakes and machines make mistakes so I wouldn't disparage the use of DPS machines because they really save on a lot of labor costs in sorting mail. To me it is am amazingly efficient technology when it comes to sorting letter-size mail and flats (magazines and catalogs). Thank you for your inquiry.
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You're welcome David. It's my pleasure to try and assist where I can. It's just that I have so little confidence in the operation at times and how the management can resolve situations satisfactorily. I know it's not a good attitude, but if I worked for a company that focused on the customer and quality of work and one that treated its workers with greater respect, I'd give you a more optimistice answer. It's not that we are a horrible place by any means, but being a quasi-governmental orgnaization, I feel that it's just kind of "eh" at times. Some of us work hard and try our best, while others, it seems, work against the operation it seems. Fortunately it's more the former than the latter overall. Thanks again for writing and feel free to post your results on this Q and A site.
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You're welcome Linda A. I try to respond quickly so I have very few questions pending. I hate to have a backup of email in general. You did a good job by asking the mailman where the bills might be. I can't imagine ever answering "it's coming". There is no doubt that an electric bill is First Class so a mailman generally would have it, deliver it, and that's all. We have no idea what's in the pipeline with regards to First Class mail like Bills, Mortgage Statements, greeting cards, etc. I'm not trying to discourage you from using the USPS, but does your utility offer you electronic delivery of the electric bill. My utility is Con Edison (NY City) and it has probably been 4-5 years at least since I received an electric bill in the US Mail. I get the bill online and have it deducted each month from my checking out. No worries whatsoever. I know that e-payments and finance is not for everybody, but just wanted to throw the idea out there and this doesn't make up for the fact that you didn't get a paper electric bill that you are supposed to. I hope your complaint helps somewhat. If nothing else, it will advise your mailman that you aren't satisfied with his delivery effort and aren't going to sit idly by if he isn't delivering what he's legally supposed to in a timely manner. Thank you so much for writing.
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I Dont know why they would ask for an email address. Is there any type of customs declaration form that is filled out when you mail papers to Canada? That form usually includes what is being sent. I don't know that it's obligatory to provide this information. Sometimes USPS will send out surveys or possibly email them to find out about your retail customer experience. If you call the USPS customer service phone number, maybe they could provide more insight. The phone number is 800-275-8777.
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