Mailman (City Letter Carrier)

Mailman (City Letter Carrier)

MailmanDave

17 Years Experience

Long Island, NY

Male, 43

I am a City Letter Carrier for the US Postal Service in NY. I've been a city letter carrier for over 17 years and it is the best job I've ever had. I mostly work 5 days per week (sometimes includes a Saturday) and often have the opportunity for overtime, which is usually voluntary. The route I deliver has about 350 homes and I walk to each of their doors to deliver the mail. Please keep in mind that I don't have authority to speak for the USPS, so all opinions are solely mine, not my employer.

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1237 Questions

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Last Answer on February 18, 2022

Best Rated

Some of your customers are used to getting their mail at the same time everyday. Today there was a lot more mail to sort and deliver, so you are later than usual in making deliveries. One customer is angry because he has been waiting for a cheque. How would you address this situation?

Asked by kirk over 9 years ago

I've never had this situation happen. It's rare for someone to get angry about their mail on the route where I deliver. If I can easily accommodate them and give them their check I would. Where I deliver the mail so few people receive checks on any regular basis. If the situation occurred, I would just remain calm and explain that I can't give them their mail now and when I get to their house or address, I'll gladly give them their mail. The key is to never escalate a situation. Thanks for your question.

516 Votes

What do I do if mail that has a signature confirmation on it has the right street address but the wrong apartment number on it is delivered and signed for by my neighbors who told the mailman that it didnt belong to them, opened and damaged my packag

Asked by Apt 821 over 10 years ago

I am not sure anything can be done about it. I don't know why the neighbors would sign for the item without knowing who it was for, unless they thought they were doing the intended recipient (you, in this case) a favor. I also don't why your neighbors would open a package that clearly didn't belong to them. You could call or email the sender them that you received the package (which I think you eventually did unless your letter carrier was the one telling you the story) and that the item is damaged. I don't know if the problem can be remediated or not. If the item was sent with insurance, maybe a claim can be filed. Apartment number is sometimes as vital as the street address itself.

516 Votes

So I haven't gotten my card in the mail and my boyfriend put it in the mail on Tuesday what should I do

Asked by Brittany about 9 years ago

There isn't really much to do Brittany except to be patient. Mail can go missing or be delayed for so many reasons. Most First Class mail isn't tracked either so it's not easy to tell where it is. 2-3 days delivery is the norm for most First Class mail in the US. If a piece of mail is misdelivered by a letter carrier it's hard to say when or if it will ever get properly delivered. Has your boyfriend mailed you items before to your current address and have there been issues in the past?

514 Votes

We are moving because our Nosey neighbors have driven us nuts. Once we leave, I can foresee the nosey neighbors asking the (very sweet and friendly) mailman where we moved. Is there anything to prevent him from giving them our new address?

Asked by Marian over 10 years ago

That is unfortunate that you need to move because of nosey neighbors. Your mailman should not be giving any information whatsoever to the nosey neighbors as to where you moved to. I don't have access to the new address when someone moves. I mean there is probably a way for a clerk or supervisor to access the computerized forwarding system and find out someone's new address but in general the letter carrier isn't given this information. In our office the letter carrier just gets notification via a white sticker given to us by a clerk that a certain person or family has moved as of such date and to begin submitting their mail for forwarding. I can't say for sure there is anyway to prevent your very sweet and friendly mailman from trying to internally find out that information but they shouldn't be doing that and it is a violation of our rules to be giving out that confidential information.

514 Votes

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My husband friend,mail man,asked me why I have mail going to another mans house.That man is my payee rep and accountant.Your job is to deliver the mail, you are a mail man,not a private detective.Did he break any laws,this is not the 1st time w nosey

Asked by Jonas over 8 years ago

Jonas, I am no legal expert to cite which laws may or may not have been broken. I am pretty sure that this isn’t an appropriate action on behalf of your husband’s friend. In fact, I’m very disturbed to hear this story. You are completely correct that our job is to deliver the mail, NOT ask any q’s or comment about the mail destination or be a private detective. You need not answer him at all or you could take it a step further and say “Do not ask me anything about my mail”. I’m not so sure I’d threaten to report the letter carrier for his actions but you’d be within your rights to do so if the problem continued. I hope this issue doesn’t continue for you.

On a related note, I definitely do pay attention to where mail is going to or coming from. I would never comment on it to a customer or talk about it with someone else. We should be trusted employees and have an obligation to keep all information confidential.

514 Votes

Can you wear your own shoes during work

Asked by David humphries about 9 years ago

You're not supposed to wear your own shoes while you're a letter carrier. As part of your yearly uniform allowance you may order USPS-approved SR/USA shoes. They are almost always black in color and are slip-resistant. I'm not sure how strictly it is enforced but I always wear the approved shoes. If you were to fall while delivering mail one of the first things that will be looked at is whether or not you were wearing the proper footwear. I don't take very good care of my footwear and I deliver mail on a walking route so my shoes tend to wear out quickly. I pay apprx $110/pair for the USPS-approved work shoes. On a yearly basis we are allotted apprx $450 for our uniform purchases.

514 Votes

Can a mail carrier enter an open garage to deliver a package

Asked by Debbie almost 9 years ago

I don't know the rule about this Debbie. I would guess that for the safety of the letter carrier it is recommended not to enter an open garage or backyard. I almost always will leave any packages at the front door. If the garage is open and the package can be left there I may consider doing that as well. We have never been told not to deliver a package through and open garage.

514 Votes

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