McDonald's Manager

McDonald's Manager

MrSchroeder

Lombard, IL

Male, 33

I *was* an assistant manager for a McDonald's Franchisee in Tucson, AZ from 2007 to 2008, and was hired with the explicit intention of being management and not a standard crew member. I worked hard in learning the procedures and processes of the corporation, with a goal of a much longer career than I actually had. My every day life evolved while I was there, starting from the least desirable position to overall operations. I wrote a blog detailing my experiences as well.

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Last Answer on March 02, 2014

Best Rated

McDonald s is a franchise-based. What
similar technologies (product and process)
exist in McDonald s everywhere? Are there
any differences in McDonald s in different
locations? Why do those differences

Asked by hamza over 11 years ago

Every part of every process - from hiring, to inventory management, to basic training, the order in which food is prepared, the way in which orders are taken, the schedule of cleaning the outdoor property and bathrooms, everything - is intended to be identical in every McDonald's.  The only real differences are some menu offerings, decoration, and hours of operation.

Can you call the police if a customer calls you a bitch and the manager didn't do anything and then push me and send me home?

Asked by jessica almost 12 years ago

Wow, sounds like a very specific questions regarding a specific situation.  I'd say this:  You can always call the police to settle a dispute between citizens, no matter the environment - work, home, in public, school, et cetera.  

 

If you're ever assaulted (this definition changes based on the state, locality and municipality you're in) or battered (again, definition depends on locality), I'd say call the police immediately.  

A McDonald's employee accidentally dropped my Visa into the donations safe here in Tucson Arizona. They say they can't open it. I need it by Thanksgiving or I can't take my family out to dinner. Whom should I contact to get that safe opened?

Asked by stoutwood about 11 years ago

Wow.  I hope you made it through Thanksgiving alright.  I would have no idea who you would contact, I believe those donations are collected quarterly or so by a third party company.

My manager recently installed a CCTV camera in the crew room, which is commonly known to be the place in which people get changed. He did so without firstly informing any of the staff. Is that even legal?

Asked by mcd's london over 11 years ago

I'm not the guy to ask this, but I'll speculate.

It's probably entirely legal, announced or otherwise.  You should probably change somewhere with an expectation of privacy.  This generally means it does not have open access (closing, locking doors), and you have a reasonable expectation of privacy.

IF I DONT HAVE MONEY TO BUY THE NON-SLIP SHOES TO WORK FOR MC DONALD'S, WOULD THEY LET ME WORK WITH MY NORMAL TENIS SHOES INTILL I GET A PAYCHECK TO BUY THEM?

Asked by JENNY over 11 years ago

PROBABLY, BUT MAYBE NOT.  IT DEPENDS ON HOW MUCH OF A STICKLER TO RULES AND REGULATIONS THEY ARE.

REALLY, ITS A BIG DEAL TO WEAR NON-SLIP SHOES IN A WORK ENVIRONMENT LIKE MCDONALD'S AND EVEN WITH THEM YOU CAN GET DISASTROUSLY HURT BY A SLIP AND FALL.

How much space should be allowed between stacks of product in the walk-in freeze

Asked by way over 11 years ago

Wow this is a great question, actually.  There should be room to move freely and manipulate the boxes in the area - so they must be at least the width of the widest commonly used box, with clearance for arms (from an OSHA/ergonomics standpoint).  If you have concerns about this, you should contact your local OSHA office and/or local health department (which probably also has local regulations on this)

Im a shift manager. having issues with My G.M. for the past 2 days,she has put me in back booth.(we have been fully staffed). dont u think a manager shouldnt be in the back of the store,? how should I hancle this situation?

Asked by brookie over 11 years ago

I think a manager should only be in the back booth if there is no one else able to handle the position well.  In general, a manager should be mobile and crew should be stationary.  If there is something only you as a manager can do, and you're tired to order taking and cash handling, then you cannot do it without interrupting the customer traffic flow.

I would suggest talking to your GM about training crew members to become Aces on the drive-thru so that you, as a trained manager, can be more available to help in areas that need your experience and training more than back booth.  Demonstrate your ability to train those people, demonstrate your willingness to do more and handle more tasks, and most importantly openly communicate.